There is a long queue at the pension fund. Pre-registration for an appointment with the pension fund by phone

Pre-entry for an appointment with the Pension Fund without leaving home

. GU - PFR Office No. 11 for Moscow and the Moscow Region has repeatedly covered the topic of the capabilities of the PFR website (pfrf.ru). For example, it allows citizens to make an appointment with the client service of the Pension Fund Office using the “Make an Appointment” electronic service. This can now be done in advance, choosing a time convenient for you, and without leaving your home.

To do this, you need to go to the PFR website in the section “ Electronic services» and select

software package “Make an appointment”. Once logged in, you must fill in the presented lines sequentially. So in the column “Subject of the Russian Federation” you need to select “Moscow Region” from the proposed list, in the line below “District Branch” select the territorial customer service, for example, “city. Serpukhov" and "Reception Theme" from several options. For example, “Maternity capital” or “New pension assignment”. Next, in the “You are” column, indicate your status “ Individual"or another suggested option depending on the situation.

For further registration and access to the electronic service, fill out the lines regarding your personal data (lines marked with a red asterisk are required), consent to the processing of your personal data, enter the proposed five-digit numeric code and click on the Continue panel.

Upon completion of these simple operations, a calendar will appear indicating the days for which you can make a preliminary appointment. After clicking on the selected day, a table with time parameters will appear - indicating the hours and minutes offered for reception: select by clicking on it the time you need. After this, the “Register” panel will appear at the bottom. By clicking on it, you will open a page confirming that you have made an appointment with a PFR specialist on the topic you have defined, where the date and time of the appointment will be indicated, as well as the name and address customer service territorial body UPFR, your coupon number and a list of documents that you need to have with you.

By clicking on the “Print ticket” panel (if you have a printing device) or “Change/delete appointment” you will complete your work with the “Make an appointment” electronic service. However, even if you do not have a printed coupon, the entry will remain recorded in the client service of the Management, and they will certainly be waiting for you there at the time you have appointed.

It remains to add that, according to the analytical data of the Office, this electronic service “Make an Appointment” is still most often used by residents of the Serpukhov region who are interested in receiving maternal (family) capital, who know how to value their precious time and thus save themselves from standing in queues.

Customer service "Serpukhov st. Chekhov,

The PFR branch for the Tambov region reports that residents of the Tambov region can make an appointment with the Pension Fund by phone.

Any pensioner or insured citizen, by calling the Pension Fund office at his place of residence, can not wait for his turn at the customer service, but set a time when it is convenient for him to visit the Pension Fund.

In order to make an appointment, you must call in advance (at least one day in advance) on the telephone number specially designated for this purpose, introduce yourself, indicate your date of birth and address of registration, the subject of the appeal, and provide contact information.

After completing the application Pension Fund employee is obliged to confirm the fact of registration of the preliminary registration, and also notify the applicant of the list of documents required to be presented to the Pension Fund of Russia when applying for an appointment on this issue.

The Pension Fund of the Russian Federation will monitor daily applications received, as well as control over the preparation and implementation of reception by appointment. To ensure transparency in the process of receiving citizens, at the beginning of the working day, lists of pensioners and insured persons who have made an appointment by phone are posted in customer services, indicating the time of the appointment and the specialist performing the appointment.

In addition, Tambov residents have the right to order by phone specific document, which they sometimes need to present at their place of work, in credit institutions, branches of Russian Post, etc.

Thus, within 1 to 5 days after a preliminary application by phone, citizens can receive:
1. Certificate of the amount of pension and other social benefits.
2. Certificate of non-receipt of pension and other social benefits.
3. A certificate confirming the citizen’s right to receive a set of social services.
4. Certificate of lost pension due to the death of a pensioner;
5. Duplicate of the pension certificate.

Surely we will make progress in resolving the pressing issue in the field of pensions and maternity capital It will help to know how to register for personal reception to the Pension Fund via the Internet. For this purpose, since 2014, there has been a module specially developed for the Russian Pension Fund that makes an appointment with a customer service specialist via a web interface. This convenience is created not only for the fund’s clients - saving time, choosing a convenient date, but also for the employees themselves government agency. No one needs a line at the office door. And in in electronic format applications for any type of pension are submitted. And even the delivery method can also be arranged without leaving home. But representatives of government agencies need original documents, which can only be delivered by visiting them in person.

This is where you need an appointment service to be sure that you will definitely see a specialist and not hear “come back tomorrow.”

Electronic capabilities The official website of the Pension Fund is pfrf.ru, but you can also access it through the website https://www.gosuslugi.ru/. The services of the Pension Fund are provided through secure channels, because the personal data of citizens is affected here. And in order to take full advantage of the service provided, registration with Unified system identification and authentication (USIA). It is not difficult to complete such registration on your own, but, if necessary, you can contact an employee of any branch of a multifunctional center (MFC) or an organization that has the right to confirm Accounts . For registration, identification documents are required, as well as mobile phone or address Email

to receive a confirmation code when completing the registration procedure.

Without registering

Among the services provided in this way, there are also those that do not affect personal data. These services can be obtained without registration. Recently, another portal has been launched (https://es.pfrf.ru/), where access to the services provided is divided, i.e. Links are offered with and without registration.

• Without registration the following is carried out:
• making an appointment with specialists, as well as canceling and adjusting an appointment;
• ordering certificates and statements;
• online consultations;
• formal appeal with the choice of receiving a response (written or electronic form);
• finding the right customer service;
• generation of payment documents;

With registration

For registered clients of the fund, the range of services is expanding. It becomes possible to submit documents for assignment, recalculation and receipt of a pension, compensation payments, registration and disposal of maternity capital.

Once you are on the Pension Fund website and selecting the “Electronic Services” section, you will need the “Pre-registration for an appointment” button. Next, after filling out the proposed fields, namely, personal data, the fund branch closest to the citizen’s place of stay, the topic of the appeal, a window with a calendar will pop up, where free days and reception hours will be indicated. Here you can choose the most suitable one from those provided. By clicking on the “Register” panel that appears, a page confirming your appointment will open and a coupon will be generated that can be printed. It is not necessary to present it, because the record remains with both the fund itself and its employees. The coupon itself also lists the documents required to visit the fund on the specified topic. Important! If you made an appointment, but the time turned out to be inconvenient, then using the “Cancellation / change of appointment” link, you must cancel or change the appointment by entering your coupon number.

Attention! Due to latest changes in legislation, Legal information This article may be out of date!

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