What cannot be exchanged or returned. List of technical products that cannot be returned

It is very common for a product to be returned back to the place of purchase. The reasons for this vary. But you need to know which products are subject to return and replacement, and which are not. This article will explain the details of such a situation.

List of goods of poor quality subject to return and exchange

A product is considered to be of inadequate quality if it contains the slightest defects or breakdowns that prevent the item from being used for its intended purpose. In this case, the client has the right to demand the following from the list:

• Replace it with a similar one or another brand with an additional payment of the difference in cost;
• Repair the product at the seller's expense;
• Return products and demand money back;
• Reimbursement of costs for eliminating the problem yourself;
• Reduced cost.

Low quality products can be any non-food product. For example, TV, furniture, toys, clothes, cosmetics, household chemicals, shoes. A product of inadequate quality can be replaced, even if it is approved by a list that lists goods that are prohibited from replacement or return. These include:

• Perfumes, cosmetics;
• Medicines, medical instruments;
• Hygiene items, sanitary products;
• Cloth;
• Dishes;
• Furniture;
• Products made from precious materials;
• Construction materials, cable products.

This list is established by the government of the Russian Federation in the law “On the Protection of Consumer Rights”. A complete list of goods that are not subject to return or exchange in 2017 is available.
To return a defective product, it must be in unused condition and have all seals, tags, and labels. It is also necessary to have proper receipts or other documents confirming payment. If there are none, information from witnesses will be needed.

In what cases is a product subject to return or exchange?

In relation to Part 1 of Article 25 of the Act of the Russian Federation “On the Protection of Consumer Rights”, the government has established that within 14 days after purchase the buyer can return the product for the following reasons:

• Products of unsuitable shape;
• The product does not satisfy the color, size, style;
• The item does not match the dimensions or configuration.

Also, products can be returned or exchanged only if they are of proper quality, that is, they have not been used, their original original appearance has been preserved, the necessary labels and stickers are present, and there is also a receipt, a receipt for payment, and is not on the list of items prohibited for return. A complete list of durable goods for which replacement is issued is available.

List of technically complex goods of poor quality subject to return and exchange

Technically complex goods include products that can perform several functions and involve several complex technological processes during production. The list is as follows:

• Navigation equipment, telephones;
• Computer equipment, MFPs, game consoles;
• Televisions, satellite television;
• Photo and video equipment, accessories;
• Home appliances (refrigerators, freezers, washing machines, water heaters, climate control equipment, ovens, stoves);
• Machines for agricultural activities;
• Snowmobiles.

It is permitted by law to return a technically complex product of inadequate quality or exchange a similarly technically complex product or receive a refund within 15 days after purchase. After this period, you can return products if you have one of the following indicators:

• There is a significant lack of quality (there is no prospect of repair, a significant financial contribution for repair is required, use is dangerous to life);
• Inability to use the product for 30 days of any year of the warranty period.

If the item is being repaired and the repair warranty period (45 days) has expired, it can also be returned.

Details on how to identify a significant defect in a technically complex product are available.

Within what period can I return a product of poor quality?

Any product can be returned to the place of purchase within 14 days from the date of purchase if it differs in size, dimensions, color, or configuration. Also, the item must not be on the list of non-food products prohibited for exchange.

Products of inadequate quality must be returned to the store within the warranty period or expiration date. If there is no such period, then 2 years are given for return. But in the case of technically complex products, they can be returned within 15 days from the date of purchase. The period for returning funds is 10 days from the date of filing the claim.

If we are talking about, then, according to the law, this is done within 14 days.

Currently in Russia, the consumer in relations with the manufacturer and seller is endowed with a wide range of rights. The Law of the Russian Federation “On the Protection of Consumer Rights” (ZOPPP) No. 2300-1, adopted back in 1992, establishes for the latter serious obligations to ensure the quality of products and the awareness of ordinary citizens regarding their properties. And these rules are imperative, that is, local authorities, including in Moscow and St. Petersburg, do not have the right to change them.

However, many provisions of the law require additional consideration; they are clarified by by-laws, which must be considered in their entirety. For example, the list of goods that are not subject to return and exchange in 2018-2019 according to the law of the Russian Federation is not directly established; it must be found in Government Decree No. 55 of January 19, 1998, which has been amended more than once. We will tell you in more detail which goods are not subject to return and exchange according to the law of the Russian Federation. The list for 2018-2019 is inside the article.

Consumer rights to replace an item without visible defects

According to Art. 25 of the PLA, the buyer, within 14 days from the date of purchase of the item (not counting the day of purchase), has the right to exchange it for a similar product of a different size, style, shape, color, as well as configuration or dimensions. This is allowed only if the item has not been used, all seals and labels have been preserved, and the consumer has a cash or sales receipt (or other document confirming the fact of purchasing the goods from a specific seller). Witness testimony can also be used as evidence, subject to the consent of both parties.

If a similar product suitable for the buyer is not on sale on the day of application, the citizen has the right to demand termination of the contract with all the ensuing consequences: the return of the item to the store and the money paid for it to the buyer.
However, there is a list of goods that cannot be returned or exchanged within 14 days on the grounds that the product does not fit the style, shape, color, dimensions or configuration. That is, we are talking about goods of proper quality. They cannot be returned within 14 days, which is due either to their specific properties or other logical considerations of the legislator. This list was approved, as mentioned above, by Decree of the Government of the Russian Federation No. 55 of January 19, 1998

What products cannot be returned?

List of goods that are not subject to return and exchange in 2018-2019 according to the law of the Russian Federation:

1. goods intended for use for preventive purposes, purchased in pharmacies, but used at home (for example, sanitary and hygiene items made from various materials, medical devices and apparatus, lenses, children's cosmetics, items for the care of newborns and young children) ;
2. products intended for personal hygiene;
3. Perfumes and cosmetics;
4. fabrics and accessories, cable products, construction and finishing materials, the sale of which is carried out on a per-meter basis; sewing and knitted underwear and hosiery;
5. products and materials intended for storing or interacting with products, made entirely or partially from polymers (dishes, special containers, packaging, including disposable ones);
6. household chemicals;
7. furniture intended for use in everyday life, both individual items and sets, sets;
8. pesticides, agrochemicals;
9. jewelry, products made of precious metals and precious stones, including faceted precious stones or inserts;
10. cars, as well as pleasure craft and watercraft intended for domestic use only, trailers, mobile agricultural machinery;
11. complex technical products with warranty periods;
12. civilian weapons;
13. The legislator also classifies animals as non-food goods that cannot be exchanged; it is quite logical that plants cannot be replaced with a similar product of a different color;
14. books, maps, other non-periodical publications.

Resolution 55 in paragraph 11 of the above list provides a list of technically complex goods, which includes machine tools, electrical appliances, photographic and film equipment, radio-electronic equipment, gas equipment, computing, duplicating and fax equipment, telephones, electric musical instruments and electronic toys, even wristwatches with several functions . At the same time, by Decree of the Government of the Russian Federation No. 924 of November 10, 2011. a separate, more detailed list of technically complex goods was introduced.

Consumer rights in relation to goods from the List

Any goods included in the list of goods of good quality that are not subject to return and exchange according to the law of the Russian Federation in 2018-2019 can in fact be returned, but on the condition that deficiencies are found in them. Return rules and terms are regulated by Art. 18 PDO.
However, it is worth remembering that they cannot be cited as shortcomings on the basis of Art. 25

• style;
• size;
• equipment;
• dimensions;
• form;
• colors.

Changes to the list and final provisions

The list of goods of good quality that cannot be exchanged or returned has not changed in 2019; in general, the amendments to this document were quite few. Major changes were made at the end of 1998; in 2015, jewelry was added to the list; in 2016, the list of technically complex goods and goods intended for storing and using food products was edited (clause 6).

When determining which goods cannot be returned within 14 days and when forming the corresponding list, the legislator used the term “non-food”, thus these restrictions do not apply to food products.

In practice, difficulties arise when classifying goods into one type or another, especially for technically complex goods. If you cannot reach an agreement with the seller, you should not be afraid of litigation. Numerous judicial practices in most regions of the Russian Federation, including St. Petersburg, Moscow, and the Moscow region, are on the consumer’s side. Especially if the consumer is represented in court by an experienced lawyer.

Situations in which it is necessary to return the goods to the seller do not necessarily have to be related to the presence of defects in the purchase.
Sometimes a buyer can return a quality product to the store.

According to Russian law, you can issue an exchange or return for a product that does not suit the buyer according to any criteria. For example, by shape or style, color.

The main thing is to return the goods within 14 days. The buyer must keep receipts for the goods (merchandise or cash register). However, if they are not available, the buyer may rely on witness testimony. If we are talking about clothing, it should not be worn or show signs of use. Also, the buyer must preserve the presentation (tags, packaging) and consumer properties of the goods.

In the field of online trading, the return rules are somewhat different - goods purchased online can be returned within a week.

Moreover, if the seller does not have a similar product of a different size, it can be returned (in other cases, only an exchange of goods is allowed). The seller is obliged to return the money to the buyer within three days. The buyer can wait for the same product to arrive at the seller’s warehouse.

List of goods that cannot be exchanged

However, the rules discussed do not apply to every purchase. The Government Decree (the latter dates back to 2012) defines a list of goods that cannot be returned. The purpose of determining the list of these goods was to protect the interests of the seller and ensure the safety of future buyers.

Based on the exchange and return rules, you cannot return used goods, goods without seals and labels, or those purchased more than two weeks ago.

The list of non-returnable items includes 14 groups of goods.

1. Medicines and medical products. This is, for example, medical equipment and devices.

2. Personal hygiene products. Thus, it will not be possible to return a wig, curlers, toothbrush or comb. Therefore, you should carefully approach their choice.

5. Knitted items (, hosiery, etc.) cannot be returned.

6. Polymer products that come into contact with food. This is, for example, dishes, container packaging, etc.

Shopping isn't always fun. Sometimes you come across products that are not suitable for use or do not fit certain parameters. The buyer has the right to return and exchange. To regulate relationships in trade, the state uses laws that prevent the abuse of this right. Which products are returnable and which are not?

Regulations governing returnable goods

The entire range of products available for free sale can be divided into three groups: food, non-food and technically complex goods.

The list of goods that cannot be returned or exchanged is determined by Regulation No. 55 of 1998. It is worth considering separately the case if the purchased product has obvious defects (inoperative, expired food products). Let's consider products that do not have obvious deviations.

Non-food items that cannot be returned

The best way to insure against unnecessary problems with purchases is to be careful and cooperate only with trusted sellers. If any defects are found, you should be prepared to refuse a return. The most common reason is that the product presented does not correspond to the items listed in the list that cannot be returned. It is approved at the legislative level:

• Items used for individual hygiene purposes. For example: manicure accessories, razors, instruments for depilation and pedicure, and other products for similar purposes.
• Cosmetics of decorative, preventive and therapeutic nature, including perfumes.
• Some types of sewing accessories, such as ribbons, lace, braids or other decorative items.
• Furniture intended for domestic use.
• Plants.
• Animals.
• Jewelry made using precious, semi-precious stones, jewelry alloys or synthetic materials.
• Socks, tights, stockings and other wardrobe items from this category.
• Household goods sold by the meter. A striking example is cable products.
• Household products of chemical origin.
• Fertilizers and agronomic chemicals.
• Weapons and their equipment permitted for use.
• Motor vehicles.
• Small-sized sea and river transport.
• Complex technical products used for domestic purposes: electrical appliances, kitchen appliances and computers.
• Finished products from linen knitwear and related to linen textiles.
• Printed publications published in a non-periodic manner: books, booklets and calendars.
• Containers for storing and transporting food products, including disposable containers and cling film.

What food products cannot be exchanged?

If you can get money back for a non-food product you don’t like, this option is not possible with food products. The only way to protect yourself is to pay attention to the quality of the product when purchasing. The product must meet the following requirements:

• appearance, consistency and structure are in adequate condition: fresh aroma, decent appearance and no abnormal sensations to the touch;
• the presence on the packaging of codes and stamps indicating that the product complies with current standards. Special authorities ensure compliance with their requirements.
• sufficient shelf life.

If one of these signs is missing or does not inspire confidence, there is a chance to return the product to the store and collect the money. The presence of obvious signs of unsuitability in the product - mold or foreign odors or inclusions - is a reason to contact the sanitary and epidemiological authorities and Rospotrebnadzor.

List of technical products that cannot be returned

This regulation is approved at the legislative level. Official document – ​​Decree No. 924 of 2011. According to it, here is a list of goods that cannot be exchanged or returned:

• civil aviation devices with an electric motor;
• cars;
• motorcycles and other vehicles used in agricultural work;
• boats and yachts;
• TVs;
• computer equipment: stationary and portable computer equipment, including laptops and tablets;
• digital equipment;
• all types of household appliances;
• kitchen appliances: microwaves, ovens, coffee machines, dishwashers and washing machines;
• sports equipment and vehicles;
• laser MFPs;
• navigation technology with a touch control system, including mobile phones and smartphones;
• car and hand-held navigators.

All products not listed in this list can be returned to the seller or replaced with analogues. It is worth special mentioning the medical assortment that is not subject to resale:

• products intended for preventive purposes;
• medications used without a doctor's prescription;
• medications required for home and car first aid kits;
• medical preparations;
• supplies and means used to care for children;
• instruments, devices and other accessories for medical procedures;
• means for maintaining body hygiene.

If medical products have clear signs of poor quality, are unfit for use, or are sold past their expiration date, you can return them and receive a quality copy in return.

The reasons for refusing to accept a return are simple. For example, for some drugs and products it is impossible to determine whether they have been used or not. This could be underwear or items to maintain body hygiene. The second reason is damage to the packaging and boxes, after which it is problematic to resell the product.

The list of non-food products that cannot be returned should not serve as a reason for violating the rights of buyers. In order to protect their interests and funds, the ZPP works. It clearly states the rules for interaction between the buyer and the seller if they have a disagreement regarding the goods.

Hello friends! The following story happened to me: I decided to buy perfume as a gift for a friend. I came to the store, chose the scent I liked, and paid. At the checkout, just in case, I asked if it would be possible to return the perfume or exchange it for another one if the smell suddenly didn’t suit me. The answer was negative; it turns out that, according to the law, perfumes cannot be returned to the store. The perfume was quite expensive, and I was worried until the actual presentation of the gift. Fortunately, the girl liked the scent, and the money was well spent. However, I decided to study list of goods that cannot be returned or exchanged, so as not to take any more risks.

What laws govern consumer rights when replacing a purchase?

The provisions that sellers must follow are set out in the Law on the Protection of Consumer Rights. He stipulates that Most purchased items can be exchanged for similar ones or returned within 14 days from the date following the transaction. How can you justify wanting to return an item? It didn’t suit the color, size, configuration, I just didn’t like it - any of these arguments will do. Your rights in such cases are defined in Article 25 of the relevant law.

True, part 1 stipulates the following conditions for the return of serviceable items:

• presence of a sales or cash receipt remains an unchanged rule, because otherwise you will not be able to prove that you made a purchase from a particular seller;
• the item must retain its original appearance(signs that it has been in use will be a reason to refuse replacement);
• it is necessary to ensure the safety of seals and labels.

What to do if you don't have a receipt? The Consumer Rights Protection Law allows returns based on testimony. Simply put, you must have people with you confirming that you made a purchase at a particular store.

Check if the item you purchased is on the list of items that cannot be exchanged

If you want to return a product that turns out to be of poor quality, you will have more rights. They are set out in Article 18 the same law, with the latest edition dating back to 2018. If in the previous case you are obliged first of all to make an exchange for a product that meets the criteria, then if defects are identified, count on the following:

• return the product to the store for free repair;
• exchanging a non-working item for a normally functioning one;
• replacement with another model with additional payment or refund of part of the funds;
• receiving part of the money paid back;
• complete termination of the transaction and return of all funds.

Part 1 of Article 18 stipulates that you also have the right to demand compensation for losses if they resulted from the inadequate quality of the purchased product.

What does Resolution No. 55 say?

Although in most cases you will exchange items, some items cannot be returned due to the nature of their properties. The list is enshrined in Resolution No. 55, dated January 19, 1998. The text has been updated several times, so find out what's included in 2018.

Which products cannot be returned or exchanged after purchase?

Surely you have seen advertisements that goods cannot be returned or exchanged. How much do they comply with the law? In most cases, such statements are unlawful. To ensure that a product cannot be returned or exchanged, it must be included in the list established in the Government Decree of 1998.

General list of goods that cannot be returned or exchanged

The list of non-food products includes the following:

• items used for personal hygiene(testing a comb or toothbrush and then making a claim will not work for obvious reasons);
• medicines and medical devices(violation of the integrity of the packaging will affect the quality);
• childen's goods(diapers, pacifiers, bottles are classified as personal use items);
• underwear and bed linen(not exchangeable due to hygiene reasons);
• perfumes and cosmetics(you will return it to the store only if defects or counterfeits are detected);
• fabrics and tapes, if they are sold by the meter (exceptions are possible when purchasing a whole roll);
• wires and cords;
• Construction Materials, if they are sold by linear meters (when purchasing a roll of carpet or linoleum, it is possible to negotiate a return);
• cars and other vehicles;
• books and other non-periodic products;
• jewelry(to avoid counterfeits when returning);
• animals;
• technically complex products, including PDA;
• pesticides and household chemicals;
• polymer dishes;
• civilian weapons, including cartridges;
• pieces of furniture.

Find out in advance whether your purchase is on the list of goods that cannot be returned to the store. If this option is not provided for by law, make your choice responsibly, especially when it comes to expensive items.

In practice, the rules are less stringent. For example, the store administration in most cases allows you to return furniture and other things if they remain presentable. As for children's products, it is necessary to delve into the specific case. After all, things for newborns (bodysuits or undershirts) are put on the child’s naked body, therefore, they are classified as “underwear”: returning them to the store is not allowed by law. But outerwear (warm overalls) must be changed within 2 weeks, even if the buyer does not like the color.

In some cases, the product included in the list can be returned: you will see the process in the video.

Reader question: is it possible to return perfume to the store?

Hello! I bought expensive perfume at the store, Chanel Chance, and paid 7,500 rubles. But as soon as I opened the bottle, I felt that the smell was different from the original. I have a receipt, but perfumes are on the list of goods that cannot simply be returned. Does this mean I have to accept losing money?

According to Decree No. 55, simply citing dissatisfaction with the product when it comes to perfume products is not allowed. But in your case, consumer rights are protected by Article No. 10 of the relevant law, since you were provided with false information about the product. First, submit a written complaint to the store and inform them that you are going to conduct an authenticity examination. If you were sold a fake, at this stage the issue will most likely be resolved.

The administration didn't cooperate? Contact the Chamber of Commerce and Industry and the manufacturer of the original, and after confirming that you were sold a fake, go to court with a claim for recovery of funds. But keep in mind that the examination will be expensive: order it if you are 100% sure that you are dealing with a fake.

Technically complex products included in the list: why cannot be returned to the store

The list of goods considered as technically complex was defined in the Resolution of October 10, 2011. It included the following:

• light aircraft, and they can be equipped with an internal combustion engine or an electric motor;
• cars;
• tractors, walk-behind tractors and other agricultural machinery, if it is equipped with an internal combustion engine;
• snowmobiles same type;
• sports vessels, yachts, boats, and with an internal combustion or electric engine;
• computers, laptops, printers, monitors, game consoles;
• TVs;
• cameras;
• video cameras;
• satellite TV kits;
• refrigerators, electric stoves and other kitchen and household appliances with an electric motor or microprocessor automation.

Returns in such cases are accepted if you find a defect. But this does not mean that in practice sellers do not deviate from the rules: not wanting to lose customers, they meet them halfway. The main thing is that you ask and not insist, and you will be able to reach an agreement.

Reader question: if there is a problem with your smartphone

Hello! The following problem arose: I bought a smartphone that was not cheap for me, and spent six months with it. After 6 months, the screen brightness began to disappear, and the seller suggested sending the device for examination. This is all great, but I need a working device. How to return your smartphone and get money back?

Today it is impossible to immediately return the cost of the device. First of all, a smartphone is considered a technically complex product, so it will not be possible to return it without serious reasons. It is also important that six months have passed from the date of acquisition, not 14 days. But there is a loophole, although you will have to be patient.

Take your smartphone to the seller and complain about it being broken. You will be asked to write a statement where you state the reasons for your application and set the date. Be sure to take a copy for yourself, on which the seller will also sign. The device will be sent to the service center for examination: if it takes more than 45 days, you will have the right to demand termination of the purchase and sale agreement. The basis will be the fact that the seller has exceeded the maximum period that the law allocates for eliminating the defect.

List of pharmaceutical products that are not subject to exchange or return

In most cases, medical and medicinal products cannot be returned, since their properties do not make it possible to determine whether they were used by the buyer. Violation of the integrity of the packaging also plays a role, which will interfere with further sales. The list includes the following:

• instruments for medical manipulations, including syringes, heating pads and enemas;
• various devices(blood pressure monitors, breast pumps, hearing aids may be returned to the pharmacy only if they are not working correctly);
• hygiene products, including napkins, condoms, medical gloves;
• glasses lenses;
• disinfection products;
• diapers, diapers and other goods necessary for the care of small children;
• medications.

Therefore, if you bought unexpired tablets, ointments or powders, and then try to take them to the pharmacy, the pharmacist has the right to refuse you.

Why are medicines not allowed to be returned? The fact is that the buyer can change the chemical composition of the contents or replace it with a cheaper drug.

When can you return food products: list of articles of the law

Unlike the group of non-food products, everything is simple in this area. Articles 18 and 25 of the Law “On Protection of Consumer Rights” stipulate that if the quality of food is proper, food products cannot be returned to the seller.

When items on the list can still be returned

The purchase made can be returned to the store if it turns out to be defective. Defects will be grounds for refusal to purchase, even when the seller has posted an announcement that the goods will not be accepted back. Insist on your point, citing Article 18 of the Law “On Protection of Consumer Rights”. But be prepared that the seller will first offer to correct the defects at his own expense or exchange the item for one of similar quality and value.

In practice, the procedure cannot be called easy, since the seller organizes an examination. For example, you bought a video camera and discovered that it does not work. Since the purchase is a technically complex device, normal returns are no longer possible. In this case, the cause will be a breakdown, but the product must be sent to a service center. Specialists will assess its condition and find out that the shortcomings are not related to improper operation.

At the next stage, your product will be repaired at the manufacturer’s expense. The process should take no more 45 days; if the manufacturer does not meet this deadline, you will finally be able to receive the funds paid.

Discounted goods: are returns or exchanges allowed?

When items are sold at a reduced price, sellers often claim that returns are not possible. But changes in price or the presence of a discount will not be grounds for breaking the law.

In fact, markdowns are made for various reasons:

• the administration of the retail outlet wants to get rid of stale items or attract buyers;
• The products offered have hidden defects.

In the latter case The seller is obliged to warn about the presence of a defect. If you bought perfume on sale, but you were informed that the packaging was damaged, then this factor cannot become the basis for a return or exchange. Have you discovered additional shortcomings that you weren’t aware of when making the purchase? You have the right to demand your money back or take another bottle with an additional payment. But the administration of the retail outlet can carry out an examination of the product, and if it does not find any defects, its cost will have to be covered by the unlucky buyer.

You can learn more about returning and exchanging goods that are not included in the list from the video:

Return or exchange of goods of inadequate quality from the list: if they don’t want to give you the money

Have you discovered a defect in a non-returnable item and want to get your money back? First, contact the seller with a verbal complaint. If he refuses an exchange or refund, write a claim in 2 copies. Stick to the following pattern:

• indicate the addressee; when you do not know the full name of the director of a retail outlet, use the wording “To the store manager”;
• write yours Full name, address, contact phone number;
• in the middle of the next line - "Claim";
• describe the situation, indicate the name of the product, date of purchase and defect found;
• state the essence of your wishes(exchange, refund);
• put signature and date.

According to the law, the seller has 10 days to resolve the issue. If he doesn't take action, go to court. Knowing how to write an application for compensation of funds, you will achieve results.

Reader question: purchasing non-returnable goods in an online store

I purchased a monitor from an online store, paid for it, and tried it out. But after 2 days of use I realized that the thing absolutely does not suit me. After just 2 hours of use my eyes hurt, so I want to return or exchange for another model. Alas, although I still have the documents, it is unlikely that I will be able to get the money back, because the monitor works without failures. What to do in such a situation? On the seller's website I saw that it works without returns.

If you entered into a transaction with an online store, then your rights are regulated by the Decree of the Government of the Russian Federation “On approval of the rules for the sale of goods remotely.” The law allows you to refuse the purchase if you have not yet received the monitor in the mail. Even if you have started using it, you have 7 days to make a final decision. The main condition for a return will be the preservation of the appearance and quality of the purchased item. As for the refund, the store is obliged to pay the entire amount, excluding shipping costs. Your task at this stage is to send a written claim within 7 days from the date you picked up the parcel at the post office.

Why can you send a purchase back to an online store? The fact is that For distance selling, the list of goods that cannot be exchanged or returned does not apply. There are no references to this document in the mentioned Decree of the Government of the Russian Federation. Also, Article 26 of the Law “On Protection of Consumer Rights”, which regulates trade via the Internet, does not provide them. Consequently, the relationship with the seller is based on the rules of distance selling, and they provide for the possibility of exchange or return. What is written on the website of the online store should not interest you: its owner has no right to violate the law. Distance selling is always a risk for the seller as he is left with rejected goods, but its difficulties should not affect buyers.

Conclusion

The laws of the Russian Federation establish a list of goods that are not subject to return or exchange. This means that a mistake when choosing a style, color or size will not be grounds for returning your purchase to the store. You will be able to get your money back only if you discover hidden defects: after the examination, you have the right to count on free repairs. If the manufacturer does not meet the deadline within 45 days from the date of your request, your money will be returned. In other cases, you won’t be able to get them back, so immediately evaluate the feasibility of the acquisition.