Service guarantees. How should you understand the warranty on a lock or door?

Not selected Installation of entrance doors Installation of metal doors Installation of sliding doors Installation of vestibule doors Installation of plastic doors Installation of wooden doors Installation of fire doors Installation of compartment doors Replacement of interior doors

Not selected Moscow Khimki Lobnya Mytishchi Korolev Balashikha Lyubertsy Podolsk Odintsovo Zheleznodorozhny

The guarantee for the installation of doors is an important indicator characterizing the seller’s responsibility in relation to his responsibilities. The seller, fulfilling his warranty obligations, first of all demonstrates the high level of quality of the goods sold.

The company "Installers of Russia" sells doors from well-known manufacturers. Therefore, we provide a long-term guarantee for the installation of doors (see). At the same time, all technical work and maintenance under warranty are carried out within the framework of regulatory requirements and deadlines prescribed in the Law of the Russian Federation “On the Protection of Consumer Rights”.

The warranty for the installation of interior doors is calculated for 12 months from the date of installation. Representatives of our company provide services for the installation of a variety of door blocks, including those made from expensive natural materials. The owner of an apartment, office space or house can be 100% sure that a door installed by the specialists of the Installers of Russia company is guaranteed to last for many years.

Today, not all door installers provide a guarantee on the work done. And it's pretty easy to explain. It’s hard to find great specialists in this area, although there are more than enough offers.

Some craftsmen are ready to take on the job for a very modest fee, but they don’t care what happens to the doors in a year or two. Our company has been operating for 10 years, so we have no right to disregard our responsibilities and obligations.

The door installation guarantee is an official document in the established form. The main purpose of issuing a guarantee for the installation of doors is the desire to reduce the risks associated with the purchase of door structures and their subsequent operation.

Warranty:

structural strength (quality of decorative elements, edge joints, veneer);

area of ​​responsibility;

stability of paintwork;

fit to size.

Under what conditions does the warranty not apply?

1. If the buyer was warned by the seller about the presence of defects, but he still purchased the product.

2. If the design of the product has been subject to changes during operation.

3. If the product was used for other purposes or was operated in unfavorable conditions.

4. If, within the warranty period, the door has been tampered with by the buyer and corresponding traces are visible on it.

5. If, as a result of installation or independent transportation, the door structure has received mechanical damage.

Warranty service is carried out in accordance with the requirements and terms determined by the Law of the Russian Federation “On the Protection of Consumer Rights”.

(for example, Apecs 7500-20-NI mortise lock), door handles (for example, Crete RF-6415 Khp/Khsh), and other door fittings, consumers pay special attention to the quality of these products, sometimes without even thinking about what is hidden under this concept , how it is defined, and what requirements it contains for both the buyer and the seller. Accordingly, in order to avoid possible problems, it is worth defining it. So, the first quality criterion is guarantee. The legislation clearly defined such a set of rules as “warranty obligations”, cutting off various liberties, restrictions and conventions. In one word, this can be expressed like this: if you find a defect due to your fault, fix it! Warranty periods. The right to set warranty periods for locks and doors is primarily given to the manufacturers of these products. But it’s worth immediately noting that setting warranty periods is a right, but not an obligation. That is, it will be entirely within the law that a product may not have a warranty period at all. It is also possible to define different warranty periods for product components. The most common violations in this case. Many companies provide a warranty period of two years for their locks. However, quite often there are cases when, for example, the manufacturer of entrance doors establishes a warranty period of one year for the entire product (including the lock). This is a direct violation of the law. It is possible that such a careless manufacturer will argue for reducing the warranty period by the fact that the door will have access to the street. It's still considered illegal. Increased warranty period. When a manufacturer or seller is confident in its product, it has the right to extend the warranty period. This type of additional obligation may have a number of additions or restrictions. In other words, the conditions for increasing the warranty period are established by its initiator. If special conditions are not specified, then it is understood that the additional warranty period is subject to the same conditions as the main period. Lack of warranty, or its period is less than two years. According to the law, even if a product does not have a warranty period, or the specified period is less than two years, the manufacturer is still responsible for the defects of the product for two years. This requirement not only does not contradict any laws, but, on the contrary, acts as a protection for the buyer from those careless manufacturers who do not want to create high-quality products. Operating rules. A set of such rules is developed by the manufacturer for each type of its product. In most cases, they are closely intertwined with warranty obligations. Only if these rules are observed during the operation of the purchased product, the buyer is provided with all the rights associated with warranty service. Please note that in this document the imagination of the drafters is limited, so it can only contain those requirements that are truly aimed at ensuring the correct, long-term and safe operation of the product.

What are the legal guarantees for interior door structures? A case is recognized as a warranty case if: If the consumer exchanges or returns the product to the store after purchase, this also occurs in accordance with the established norms of the Law of the Russian Federation dated 02/07/1992 No. 2300-1 “On the Protection of Consumer Rights”. Additionally, these operations are regulated by Decree of the Government of the Russian Federation dated July 21, 1997 No. 918 “On approval of the Rules for the sale of goods by sample.” This also includes Decree of the Government of the Russian Federation dated 19. Guarantee for an iron door by law - Questions for a lawyer on I bought a Chinese-made metal entrance door in Moscow in October 2010. The workers who did the finishing work in my house installed this. Can I do this if a year and a half has passed since the purchase and the door was installed not by the store’s installers, but by my workers? The receipt was also not preserved.

What are the legal guarantees for interior door structures?

In addition, I know one large company where the warranty, regardless of the composition of the door, is 1 year. To summarize, we can say the following: in our opinion, the product warranty should be uniform. This approach has a number of disadvantages, but also a number of undeniable advantages.

The customer buys not only a door, but also technical support. It is quite logical that for decent money the service should also be decent. The separate approach is very attractive for companies with an undeveloped customer service or without it, since it allows them to effectively advertise and quickly resolve problems after they arise.
Accordingly, a separate guarantee is mainly the lot of small firms and “no names” of the “Based on a defense enterprise” type.

Return of metal entrance door

Question: Guarantee for an iron door according to the law Hello. I bought a Chinese-made metal entrance door in Moscow in October 2010. The workers who carried out the finishing work in my house installed this door.

Attention

In the winter from 2011 to 2012, I discovered that the door on the inside was covered with frost, and when it was warmer outside, condensation flowed from it. When I bought it, the seller told me that there was foam insulation inside the door, but when I removed the lock, I saw that there was only cardboard there, which is why it froze. I am unhappy with this door and want to return it to the seller. Can I do this if a year and a half has passed since the purchase and the door was installed not by the store’s installers, but by my workers? The receipt was also not preserved.

Warranty for an iron door according to the law - questions for a lawyer on complaint.net

Additionally, these operations are regulated by Decree of the Government of the Russian Federation dated July 21, 1997 No. 918 “On approval of the Rules for the sale of goods by sample.” This also includes Decree of the Government of the Russian Federation dated January 19, 1998 No. 55 “On approval of the Rules for the sale of certain goods, the list of durable goods...” How do exchange and return operations occur? There are times when a product is not suitable for some reason:

• format;
• options;
• dimensional indicators;
• color scheme, etc.

The product can be returned only if it has not been used, is in exactly the same condition as when sold, has properties and characteristics acceptable to the consumer, and is in the manufacturer's packaging. This is given 14 days from the date of purchase. It is possible to return the product by replacing it with another option, if it is in stock.

Info

Question about the front door warranty! Good day! Situation: I purchased an entrance door from a private person with installation (he buys doors directly from the manufacturer), there are documents for the door, but they are empty. no receipt. After several months of use, the door lock jammed. There is no contact with the person from whom I bought the door.

Important

I contacted the door manufacturer's hotline with this problem. A master came to me and tried to open the door, but he couldn’t (by the way, the doors come from the factory assembled with a set of locks and fittings). He said that you need to call someone else to open it, and then contact the company.

Let's assume that we give a 2-year warranty on the seal and 5 years on the locks. It is logical that after two years the customer can change the seal (it is no longer under warranty), but when changing the seal the locks will need to be adjusted. And the locks are still under warranty. What interest do we have in driving and carrying out adjustments if they were not initiated by us? What if the customer re-glues the seal once a week? There is another option - the warranty on the seal is no longer valid, but the customer can change it only by calling the service department for money.

In essence, this is an imposition of a service, but otherwise there is no reason for us to give a guarantee on the lock more than on the seal. Another example is cylinders and locks. The question often arises: “You have a 10-year warranty on the lock, and a 2-year warranty on the cylinder, for example, “Kale English.” Let the lock have a 10-year guarantee, and in two years I will change the cylinder myself.”

Guarantee for metal doors according to the law - consumer protection

Such companies, including ours, approach different equipment individually and, depending on it, formulate warranty periods. However, not everything is simple and obvious here either. The devil, as we know, is hidden in the details... So how should a guarantee be formed for a steel door? The question is actually very difficult and causes a lot of controversy (including within our company). There are two approaches - a comprehensive guarantee for everything, or a detailed guarantee.

It is clear that different door elements have different normal service life. For example, the door itself, that is, the metal structure, can last 20 years without problems, but the seals can fall off after three years. The body of a cylinder lock breaks extremely rarely, and a cheap cylinder may not last even a year.
But if the guarantee is divided into elements, then compatibility problems arise, since all elements are connected in the door.
Your organization was delivered manufactured; as a result, the quality of the manufactured product was not checked at the time of delivery. What do you need to know when purchasing doors? Area of ​​legal regulation If the sale of doors is carried out by familiarizing the consumer only with the description of the product proposed by the seller through catalogs, prospectuses, booklets, photographs, means of communication (television, postal, radio and others) or other means that exclude the possibility of direct familiarization of the consumer with the product or a sample of the product when concluding such an agreement, the legal relationship between the seller and the customer (consumer), in addition to the Civil Code of the Russian Federation, Law of the Russian Federation No. 2300-I “On the Protection of Consumer Rights,” is regulated by the Government Decree of September 27, 2007.
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What rights do I and the seller have? Good afternoon. The law does not establish any warranty period. It is installed either by the manufacturer or the seller. Check this with the seller or manufacturer. The warranty period must be indicated in the documents for the product or in the sales contract.

If the deadlines are not established, then you can submit claims under Article 18 of the Federal Law on ZPP for the sale of goods of inadequate quality within 2 years. It's easier to ask a lawyer! Ask our lawyers a question - it’s much faster than looking for a solution. Doors consumer rights protection I entered into an agreement with your organization “Individual Entrepreneur Elena Yurievna Konverskaya” to carry out work on the production of interior doors on doors of the “Classic” brand, model “Lyra”, “dark walnut” tone.

The total cost of the doors, taking into account the discount, was 43,200 (forty-three thousand two hundred) rubles. December 2, 2011
To a lesser extent, this applies to door hinges. If we look at the service life of the metal door itself, then it is certainly not eternal, but if the door is not in an aggressive environment, then nothing prevents us from accepting a service life of 100 years, or even more. Nothing will happen to the door during operation. Iron will remain iron. But decorative cladding can deteriorate due to a number of factors.
Even from regular wiping with a damp cloth. The same story with the locks on the metal entrance door. The lock device is complex and delicate. It's easy to spoil it. In addition, lock manufacturers, even when giving a deliberately inflated guarantee (a very conditional guarantee), usually do not exceed a period of 1-2 years.

First you need to find out the warranty period for this door. There is a warranty period for everything in the world, for example, I recently learned that there is even a warranty period for gasoline poured into the gas tank. Likewise, a certain deadline should be set for your door.

Then analyze the evidence you have, and in your question this could be the testimony of the loaders who loaded the door, because you didn’t carry it yourself. The driver of the vehicle in which you transported her, there may be other testimony from persons who are not interested in the outcome of the case. After that, try to negotiate with those who sold you this door.

But do not demand money back and reimbursement of all other expenses, but offer to replace the door with a better one. And only after that, write an official complaint and send it to the seller. Well, let’s see what comes of it.

Warranty for door products.

Our company sells only proven and proven door products. Being confident in reliability and high performance characteristics, we are ready to provide a guarantee - 12 months.

Providing a guarantee for a product is one of the most significant indicators of assessing the quality of the products offered, since the seller bears full responsibility for fulfilling the warranty obligations given by the manufacturer. If during the warranty period a manufacturing defect is discovered during operation, we will exchange the defective door for a new one. Warranty service in our company is carried out in accordance with the requirements and terms determined by the Law of the Russian Federation “On the Protection of Consumer Rights”. Proper care of the product extends its useful life.

What our warranty covers.

The structural strength of the product, the stability of the paint and varnish coating, namely, the absence of significant changes in the appearance of the paint and varnish coating, as well as the absence of its destruction caused by factors not related to external influences. On the geometry of the door leaf - on its full compliance with the specified dimensions, the absence of deviations from perpendicularity and plane.

The warranty on installed doors only applies if the installation work was carried out by qualified specialists from our partner company.

If installation is carried out on your own, the warranty does not apply to installed doors.

Exchange and return of goods is carried out in accordance with the Civil Code of the Russian Federation.

Exchange and return of goods of good quality.

If the goods purchased in our store do not suit you in shape, size, dimensions, color, etc., and the goods have not been used, their presentation, consumer properties, original packaging are preserved, then within 14 days You can contact us to request an exchange for a similar product or a refund if a similar product is out of stock.

Delivery of the exchanged or returned goods to the warehouse is paid by the buyer in the amount of 1,000 rubles. in Moscow within the Moscow Ring Road, and 1,000 rubles. + 30 rub./km. outside the Moscow Ring Road.

Exchange of goods of inadequate quality.

If a manufacturing defect is discovered, you must send us a statement in the prescribed form, in which you need to describe the situation in detail, and also be sure to attach high-quality photos of the defects.

The application must be sent to: info@site

The period for consideration of a claim is up to 3 working days.

Controversial issues regarding the discovery of a significant defect (manufacturing defect) are resolved on the basis of an independent expert opinion.

If the review of the application for detection of a defect is positive, a manager will contact you to resolve the issue of transporting the goods and accepting them at the warehouse.

Please note that to process a return you must present a sales receipt! Failure to comply with the above rules leaves us with the opportunity to refuse to exchange low-quality products.

In accordance with Art. 476 of the Civil Code of the Russian Federation, the Supplier is responsible for low-quality goods if the Buyer proves that the defects of the product arose before its transfer to the Buyer or for reasons that arose before that moment.

In this regard, in order to avoid misunderstandings, we strongly recommend:

• upon receipt of an order, carefully inspect it and make sure that the products meet the requirements, completeness and appearance;
• Before installation, inspect the doors again and only after that carry out installation and dispose of the original packaging.

Doors with mechanical damage or damaged original packaging cannot be returned or exchanged.

Warranty for door hardware.

The warranty on door hardware is 14 days. Door hardware is a set of structural elements that are installed on the door to ensure its functioning and improve its appearance. To ensure that your door hardware serves you for a long time and does not cause any trouble, treat it with care and do not apply too much mechanical force. By following these simple recommendations, your door hardware will serve you for many years.

Guarantee for installation work.

The guarantee for installation work is 6 months from the moment of installation. The warranty is valid subject to compliance with the operating rules and the availability of documents confirming the provision of the service.