The services provided by the MFC are aimed at consumers who need to obtain the necessary documents or certificates. Multifunctional centers were created with the aim of improving service to visitors and relieving the burden of a number of departments involved in providing such services.

How to submit documents to the MFC

It will take a minimum of time to submit documents. Work at the MFC is organized in such a way that by contacting one specialist, visitors can discuss all their questions. To take advantage of the services provided, you should choose the most suitable MFC for its location and find out how citizens are received. If specialists are accepted by appointment, then you can choose the most convenient time and time for your visit. All these institutions begin work in the morning and finish late in the evening. Some MFCs do not make advance appointments. In this case, a personal visit and obtaining an electronic queue number is possible. Before meeting with a center employee, you should familiarize yourself with the list of services provided, as well as the list of documents that must be provided. All documents must be provided in the form required by the rules so that the procedure is not postponed to a later date. If photocopies of documents are required, then the premises have all the necessary equipment. If you need to pay a state fee, as sometimes happens when receiving some certificates, there is a terminal.

At the appointment with a specialist, application forms are checked for errors and compliance with the filling rules. The name of the documents submitted for the provision of a specific service is checked.

If everything is in order with the package of documents, a receipt is issued, which indicates the acceptance of the documents and indicates the preliminary deadlines for receiving the finished copies.

Checking the readiness of documents at the MFC

Each visitor who contacts the MFC branch to obtain certificates or documents can check the degree of their readiness on the official website. To do this, you must use the application or registration number. It is indicated in the receipt issued by the center specialist when accepting documents. By using this number you can find out at what stage the consideration of a particular application is.

Online check by reference number

It is worth noting that this service is not provided by all MFCs. Some branches do not have this option. The application number is indicated at the top of the receipt indicating the receipt of documents.
This number must be entered on the official website of the MFC. Next, click the “Check readiness” button. It is possible that you will be taken to the “Single Hotline Phone” page. In this case, you should contact the operator at the provided phone number to resolve the issue. The call is free.

Other verification methods

In addition to information on the website, you can find out about the readiness of documents and the stage of their consideration in other ways.
Some MFCs notify their clients about the readiness of documents using SMS messages. All branches have a hotline telephone number. If the number is not indicated in the document acceptance receipt, then it should be clarified when submitting documents. You can call at any time and check the readiness of your documents without leaving your home.

Check Features

In order to find out about the readiness of documents for an application to the MFC, you do not need to personally visit the institution. The service is available on the website at any time of the day. If an error occurs, you should refresh the page and dial the registration number again.
Most often, you won’t have to wait long for a response to a call to the hotline. The service has sufficient staff to avoid negative feedback from citizens.

Frequently asked questions

1. How should I contact the MFC?
   The “My Documents” centers of the State Autonomous Institution MFC accept citizens by appointment with specialists. Reception is also carried out in the order of priority, organized by receiving a coupon from the Electronic Queue terminal. The wait takes place in the hall and lasts no more than 15 minutes.
2. How can I contact the employee who accepted the documents?
   You can personally contact the “My Documents” centers of the State Autonomous Institution MFC, where employees work with applicants in person and answer any questions that arise. You should also call the Contact Center of the State Autonomous Institution MFC using a toll-free number. It should be clarified when applying. From any locality you can obtain comprehensive information about services or on issues related to the processing of a package of documents.
3. Where and when do you receive completed documents?
   You need to contact the same MFC where the service was ordered. Please contact us according to the staff's work schedule.
4. Who can apply for ready-made documents?
   To receive completed documents, the applicant must apply, personally presenting a passport and a receipt-inventory, or the applicant’s representative must present a power of attorney certified by a notary. Documents are received at the “My Documents” center of the State Autonomous Institution MFC, where the application was submitted.
5. Who can I talk to about employment and where can I find out about vacancies?
   Vacancies are posted on the official website of the State Autonomous Institution MFC in the section “About the organization” - “Vacancies”. Your resume should be sent to the site's email address.

The work of the MFC is organized in such a way that citizens who apply spend a minimum amount of time receiving services. Department employees meet with visitors, and a special service answers calls. This interaction procedure eliminates the formation of excessive queues and also has a positive effect on the quality of services.

In 2007, the first multifunctional centers appeared on the territory of the Russian Federation, where citizens received state and municipal services without queues. In 2014, rebranding was carried out and the MFC was renamed “My Documents”, but the principle of the organization’s work has not changed.

Today there are more than 3 thousand branches in the country. The centers serve as an intermediary between the population and government organizations. The fundamental principle of each branch is the “single window” system. This means that the applicant provides only the initial set of documents to receive the service, and the collection of additional certificates is undertaken by the service employees. The specialist takes the necessary actions, invites the applicant and issues a response. Everything is so simple that obtaining the necessary service for individuals is reduced to two visits to the MFC.

Since 2018, the law of December 5, 2017 No. 384-FZ “On Amendments to Articles 7 and 29 of the Federal Law “On the Organization of the Provision of State and Municipal Services”, adopted by the Russian government, came into force, according to which you can apply to the MFC for popular government services possible regardless of place of registration. But the list of advantages of cooperation with centers is not limited to this. Today, applicants can remotely find out whether documents are ready at the MFC. To do this, you need to know the number of the receipt confirming that the registrar accepted the application for processing.

It remains to figure out which documents can be tracked by registration number. To do this, go through and read the list.

Work with the population in the MFC is distinguished by the level of quality and professionalism. The organization has branches in all regions of the country, so “My Documents” is characterized by geographical accessibility. The service has a flexible work schedule.

On January 18, 2018, Russian President Vladimir Putin signed a law allowing state fees to be paid during an appointment with an MFC employee without a commission (the ability to pay through commercial terminals installed in the centers existed, but was carried out with a commission) and will be introduced in the near future. The waiting time at the reception window does not exceed 15 minutes. The centers simplify the interaction between citizens and government departments, and also relieve the burden on municipal structures.

How to check the readiness of documents at the MFC: options

The external characteristics of the receipt differ depending on the region of circulation, but each document has a column with a registration number. This combination of numbers is used to check the readiness of documents. With your phone in hand, it’s easy to track the status of your application. However, the SMS alert service does not work in all areas. You can personally visit the branch where the application was submitted, but this is an inconvenient option that requires a visit. An excellent option would be control through:

• MFC official website;
• using a mobile application;
• call the hotline.

Online check on the MFC website

One convenient way to check is to visit the official portal of the regional multifunctional center. To do this, you need to follow the link to the site.

MFC websites are similar in appearance, but functionally different. The applicant will have to find the “check the readiness of documents” tab (alternative options “check the status of the case”, “status of the application” and others), go through it, fill out the required fields with personal information and enter the receipt number. After completing the manipulations, click the “check” button.

Examples:

The request will take 2–5 seconds to process. If the service gives an error, reload the page and do the steps again. The sites operate 24 hours a day, 7 days a week, which creates additional comfort for citizens.

Modern technologies: QR code and application

After submitting the documents to the MFC, look at the receipt. If there is a QR code, you're in luck. All you need to do to check is turn on a special application and scan the code with your smartphone. The program reads the information and a page with the status of the application appears in the browser window. Most programs presented in the App Store or Play Market are free, so just enter QR in the search bar and select the application you like. It is worth remembering that not all registration receipts contain such codes for mobile applications.

If the My Documents center has its own mobile application, download it and use it to check the status of the service.

Check by phone

If you are not comfortable with a computer, smartphone and the Internet, there is another way to check the readiness of papers by the receipt number at the MFC. . By dialing the hotline number, you will quickly receive a comprehensive answer to questions about your case. Calls are free, and the operators are polite and competent. Information will be provided in a matter of minutes.

Remote document verification at the MFC is a convenient service that anyone can use. Citizens have the opportunity to monitor the registration process, as well as protect themselves from infringement of rights, bureaucratic delays and unlawful refusal to receive the requested service.

How to track the registration of ownership of real estate on the Rosreestr website?

You can track the registration of property rights on the Rosreestr website, and this is a good opportunity to control the course of events or the presence of a result. In our article we will talk about what information is available on electronic resources and how to obtain information about the registration of rights to a property.

Tracking real estate registration on the Rosreestr website

The website of the Federal Service for State Registration, Cadastre and Cartography (Rosreestr), which can be accessed through any search server, performs the task of providing access to information about the activities of this government body.

The functions of Rosreestr are not limited to the registration of rights to real estate and cadastral registration and also include control over the activities of cadastral engineers, individual self-regulatory organizations, maintenance of navigation maps, etc. So not all sections of the site will be of interest for the purposes indicated in the title of the article.

IMPORTANT! The record of the Unified State Register of Real Estate (USRN), which, in accordance with the Law “On State Registration of Real Estate” dated July 13, 2015 No. 218-FZ, is maintained in electronic form, has certifying value in relation to registration.

The document confirming the existence of such a record is an extract from the Unified State Register (USRN Part 1, Article 28 of Law No. 218-FZ). Until July 15, 2016, the certificate of state registration of rights had this status, then, from July 15, 2016, an extract from the Unified State Register. After registering the right, the owner receives such an extract. Any person who applies for information on any property also receives an extract from the Unified State Register of Real Estate.

Regardless of the method of submitting documents (through the MFC, by mail, at the Rosreestr office), the registration procedure is carried out in the territorial division of Rosreestr by the state registrar, who is personally responsible for his work. You can find out about the current status of the process either by phone or on the Rosreestr website.

How to find out the status of registration of property rights, send an application or request: main sections of the Rosreestr website

The main electronic services that are used to perform transactions and obtain information about credentials and rights to real estate:

1. “Checking the execution of a request (application)” Using this resource, you can find out about the current or completed work process of an application for state registration or a request.
2. "Checking an electronic document." If you choose the option of receiving information by email, using this resource you can check the received file and electronic signature.
3. “Obtaining information from the Unified State Register of Real Estate”, “Cadastral registration”, “State registration of rights”, “Cadastral registration and registration of rights (unified procedure)”. To submit a request, an application for state registration, cadastral registration, correction of an error, etc. To complete the operation, you will need to select the appropriate subsection and follow the instructions.
4. “Obtaining information from the State Cadastral Valuation Fund.” In this section you can find out up-to-date information about the cadastral valuation of a real estate property and the status of work on its valuation, including about the self-regulatory organization of appraisers with which an agreement has been concluded.

To check your registration, you need the section of the site listed first.

Information and documents for working with the site

When submitting documents for registration, an application is generated and assigned a registration number. In this issue:

• The first 2 digits are the code of the region in whose territory the unit that accepted the documents operates.
• The individualizing part of the application number, usually the last 3 or 4 digits following the year of application and separated from it by a hyphen.

If, to clarify information, you need to contact the department conducting state registration by phone, then it is the last numbers that will individualize the application.

But to check on the site you will need the full registration number. If you apply in person, you must have a list of documents with your registration number in the upper right corner.

If, to clarify information about the existence of a registered right, a request for information from the Unified State Register is made at the MFC office, then the registration number is located in the upper right corner of the request copy.

How to find out whether property rights have been registered by the registration number of the application

On the main page of the site, you need to open the section “Checking the status of your request online” using the link. A form will appear to check the work on the application (subsection “Checking the execution of the request (application)”). The following steps must be followed:

• Step 1. Enter the registration number in full in the “Application number” line. Below this line there is a rectangular field with letters and (or) numbers.
• Step 2. Enter the captcha in the line below this field (letters and numbers in the same order as they are indicated).
• Step 3. Click on the “Check” button.

Below is a rectangular field in which it will be indicated: “Application No.... is in status....”. Status options:

• "Verification failed." For some reason, the application was not accepted for consideration or work on it was suspended. It is better to clarify the information live by phone.
• "At work." The documents are being registered.
• “The documents have been sent to the applicant.” The documents were submitted for issue in the manner specified in the application (to the MFC, by mail, from 01/01/2017 - by courier, if such a delivery method is chosen and paid for).

In addition, a small window will appear entitled “Request Details”, which will contain 2 lines:

• type of applicant (usually not determined);
• type of request (“Application for state registration of rights...”).

It will not be possible to obtain more detailed information on working with an application for registration of property rights on the Rosreestr website.

How to find out whether a right is registered in Rosreestr: obtaining an extract from the Unified State Register of Real Estate

You can find out the status of registration of ownership of any property by receiving an information extract from the Unified State Register of Real Estate containing information:

• about the address and registered owner (owners and their shares);
• grounds for state registration of rights;
• restrictions (encumbrances) of the right;
• cadastral number;
• purpose, name, number of storeys (floor), area of ​​the property.

After submitting a request in the subsection “Checking the execution of a request (application)” in the same order as when checking the registration procedure (see above), you can find out the status of the work on the request. To do this, you need to enter your registration number. When submitting a request through the MFC, the registration number is indicated in the upper right corner of the request copy. If the extract is already ready for issue, the application will have the status “Response sent to the applicant.” The resource does not provide more detailed information.

How to find out about the registration of real estate in the register (USRN): checking the electronic document

An extract from the Unified State Register can be received by email as a file. The authenticity of the information received can be checked on the Rosreestr website using the “Electronic Document Verification” service. In this case you need:

1. Generate a printed representation of a statement received electronically. To do this, you will need to upload the XML file and click on the “Verify” button, then select the “Show file” function.
2. Check the correctness of the electronic digital signature used to sign the extract. For this purpose, you should attach the XML file, the resulting SIG file and click on the “Check” button.

After this, the system will display the result of the check.

So, on the Rosreestr website there are several useful services that allow you to track the necessary information about the registration of property rights and check the received data. One of these services provides the opportunity to find out whether a change in the owner of a property has passed state registration.

Multifunctional centers help the population formalize and conduct various transactions. First of all, you need to figure out how to submit the documentation correctly.

MFC specialists have the opportunity to advise the client on all issues of interest. In this case, there is no need to contact different specialists.

First you need to select. After you have chosen the most convenient branch address, call it and clarify any questions that you have. In some cases, it is possible to make an appointment for a specific time; if the MFC allows pre-registration, then you will be able to come at the appointed time. If you don’t have an appointment in advance, you can make a visit at any time and get to a specialist using a voucher.

Multifunctional centers serve customers from morning to evening without a lunch break.

In most cases, it is necessary to collect the necessary documentation in advance before the visit. On our website you can find samples of the necessary documents and a list of all MFC services. In this case, you have the opportunity to save your precious time.

The MFC has all the necessary equipment for working with documentation: from photocopies to more serious functionality.

Most transactions are accompanied by payment of state duty. Payment can be made at the MFC itself. For this purpose, there are ATMs that are located on the territory of the institution.

First you need to get a coupon at the terminal. After this, you can get to the appropriate employee. A specialist will check the documentation. If the documentation is correctly collected and filled out, you can continue with the transaction. If the documentation is not collected correctly, a specialist will help with collection and completion.

After receiving the documents, a corresponding receipt is issued. It says that the documentation was accepted by MFC employees. In addition, the client is informed about the processing time of documents. After the specified period, you will be able to come and pick up the documentation.

How to check if documents are ready at the MFC

You can use the Internet to carry out this procedure. It is necessary to visit the official website of the MFC. To view the readiness of the documentation, you need to enter your request number.

You can find out your number in the document acceptance certificate. You must enter the number in the appropriate line. If you are redirected to the support service, you need to contact it.

In some cases, it will be easier to call the hotline.

You can call the MFC support service at 88005505030.

Currently, it is possible to notify about the readiness of documents via SMS messages. You can activate this service using the hotline number.

These verification methods help you save your time. It is much easier to call the operator and clarify all the points than to visit the MFC again.

Check the readiness of MFC documents online

The support service works efficiently and promptly. Usually the operator responds within a few minutes.

It turns out that cooperation with the MFC is beneficial for both parties. You get fast service and excellent service. With such a partner you can make transactions of any complexity.

If you do not know what documents need to be collected for a certain transaction, then you can find out about this on our website.