How to open a household appliance repair shop. Business plan for a service center for repairing household appliances

What is a service center? This is an organization that provides maintenance services for various equipment, equipment, service support, etc. This activity includes pre-sales, warranty and post-sales repairs. This article will discuss the issue of creating a service center from scratch, as well as a business plan on how to organize this company.

Many people choose a product with the expectation that the supplier will provide service support as long and effectively as possible after the sale of its product. This is especially important when purchasing various office equipment, electrical equipment, electronics, auto and construction equipment, where the likelihood of breakdowns is quite frequent, and this circumstance prevents the product from being used for its intended purpose, or an obstacle to use arises.

Brief business plan for an authorized Samsung service center in Moscow

Organizing this type of business is absolutely identical to opening any business. The difference is in authorization. That is why you should choose a company for your business with which you would like to cooperate. Don’t forget that quite a lot of companies provide their authorized partners with discounts on the purchase of their company’s products. This will allow you to additionally open a retail outlet.

How to open an authorized Samsung center in Moscow

First of all, you will need to register an enterprise, for which you should register with the local tax authority and obtain the appropriate document. Now you must register the future service center, and then, after everything is officially registered, receive a seal or stamp. In order to be able to make non-cash payments, you will need to open a bank account.

The next step is acquiring a license for a certain activity, renting or purchasing office space, and documenting it.

When the service center is authorized, this allows for warranty and post-warranty repairs. If any equipment breaks down during the warranty period, the buyer can contact an authorized service agency for free repairs and replacement of the faulty equipment.

Not all manufacturing companies may have service centers nearby. In this case, a cooperation agreement between the manufacturer and the service center is drawn up. He receives authorization to repair equipment from this company.

To fully operate the service center you will need:

❶ Reception point;

❶ Repair shop;

❶ Transport that will be required to transport large equipment to the repair shop.

Current issues that may arise during repairs are resolved directly by the service organization itself. In order for repairs to proceed more efficiently, the manufacturer itself supplies the necessary parts free of charge, replaces equipment that can no longer be repaired, and also pays for repair work.

The service center must also fulfill certain responsibilities, namely: it must be staffed with polite and well-trained personnel, and the workshop must be equipped with high-tech equipment, and be able to carry out the necessary repair work quickly and efficiently.

Before starting your business, you should find a supplier of spare parts and sign a contract with him. The time it takes to complete a repair order depends on the speed of delivery of spare parts. It is highly advisable that you have several suppliers of components. This will allow you not to delay service in the event of temporary interruptions with a particular company. You should start collaborating with suppliers even before the main work of the service center begins.

When you have completed all the formalities, thought about which company you will cooperate with and what services you will provide, it is worth drawing up business plan. Before work, make an accurate list of services provided, take into account the approximate costs, hire and train staff. If you need to attract investors, a competent and clear business plan will greatly help injecting investment into your business. If your business does not depend on anyone, then the plan can be drawn up as a formality.

All kinds of devices designed to make life easier and improve are extremely popular. The technology is becoming more advanced and widespread. But she tends to break down. This means that a household appliance repair shop will always be in demand among the population. What do you need to know to create a successful enterprise in this field?

Beginning of work

First of all, you should officially register your business. Illegal repairs of household appliances are subject to fines and administrative liability. At the state registration authorities you will be able to choose the legal form of your enterprise.

You can register as an individual entrepreneur, but if in the future you plan to cooperate with large companies or develop to the network level, register as a legal entity. You do not need to obtain a special license for this type of business.

But you must register with the tax service. You can choose the taxation option that is most convenient for you - with a predetermined amount to be paid or with a certain percentage of the profit. After receiving all the necessary permits, you can begin work.

Format selection

Before opening a workshop for repairing household appliances, it is worth deciding on a specific area of ​​activity. There are two main options.

You can open a branded service center for repairing household appliances of a specific brand. In this case, you will need to contact a large manufacturing company, perhaps your company will be a subsidiary.

Many well-known brands do not have a wide repair network, so you can easily find a customer base and receive a steady flow of visitors from the very first days of your business. The second option involves independent activity.

You will be able to work with any brands without any restrictions, but you will not have to expect financial or any other support from manufacturing companies. In this case, you can also choose between a universal repair shop for any household appliance, from mobile phones to TVs, and an establishment that specializes in a specific type of equipment, for example, exclusively on refrigerators or computers.

Renting premises

The issue of locating the establishment must be resolved immediately. It is possible to open a workshop for repairing household appliances in a large shopping complex, but the cost of renting such a site will be too high, which means that the enterprise can easily turn out to be unprofitable. The same applies to the location of the point on the central streets of the city.

At first, it will be more profitable to choose a small room where orders will be accepted, and they can be carried out at home. The disadvantage of this option is the need to constantly transport equipment. The optimal solution is an establishment of two rooms, in one of which there is a reception area, and in the other, various devices are being directly repaired.

Necessary equipment

Of course, a repair shop is impossible without tools. Both manual and electrical tools will be required. Their exact quantity and ratio is determined by the type of activity and the most frequent orders.

The standard set includes a variety of screwdrivers, a soldering iron, and all kinds of measuring instruments. For the master’s comfortable work, a comfortable table is equally important, as well as a sufficient number of shelves and racks for storing spare parts.

You should not purchase exclusively expensive and new equipment; you can also purchase something in used condition. When the repair shop begins to generate a stable income, all tools can be gradually replaced with new and high-quality ones, but for the first time, budget ones will suffice.

Interior decoration

If your business plan allows, it is better to repair household appliances in a room that will not have to be changed as the number of orders increases. To make employees and visitors feel comfortable, the reception area should have an area of ​​about twenty square meters.

Workplaces for craftsmen should occupy about ten meters each. The interior should be decorated in neutral, cozy colors. Signage is of considerable importance. It should attract the attention of passersby, but not seem annoying.

The name is also no less important. It should communicate the specific type of activity of the workshop so as not to confuse customers, and also be memorable. Ideally, you can also invest in getting a phone number that is easy to remember. All this contributes to the fact that your service center for repairing household appliances will quickly become famous and popular.

Recruitment

Among other things, before opening a household appliance repair shop, you also need to recruit staff. It is important to find experienced craftsmen who have already worked in similar companies and have an understanding of such activities. The success of your enterprise depends on their level of professionalism. Craftsmen must be able to work not only efficiently, but also quickly enough.

Then the workshop will be able to accept and fulfill a larger flow of orders, which will have a positive impact on profitability. Choose several specialists from different fields, so that everyone works on a specific technique, because generalists are usually not so professional. The selection of an order taker is also important. A non-conflict, pleasant administrator will help attract more clients and avoid controversial situations.

Enterprise profitability

Those who expect quick and large profits will have to give up the idea of ​​opening a household appliance repair shop. The profitability of such an enterprise is quite low and amounts to about 6%. The thing is that new household appliances are sold at affordable prices, so many people prefer to buy them rather than repair the old ones.

Service center- an organization that repairs various equipment. You just need to decide what you will repair. Opening your own business in this direction is very profitable, but we will talk about this later. Now we will look at a ready-made business plan for opening your own service center (SC).

The most important thing is what kind of support the producer will provide you after the sale of a certain product. Please note that this fact is very important, because in the future you will in any case buy electrical appliances, equipment and other add-ons for your SC. Commit to finding a good supplier, as all devices must be of excellent quality, because people will not come to you.

Don't forget about discounts. If you have a client and you want him to continue to contact you only, then give him a discount and he will be satisfied. How to open a service center? The initial step in opening any business is to register the enterprise. To do this, you need to collect the necessary documents and submit your idea to the tax office. Next, receive a document that states that you are a private entrepreneur. Now you need to register the service itself. You should also go to the tax office. You will be registered as a legal entity. You will need to order a seal or stamp in order to implement non-cash payments in the future, as all other persons do.

The third step is to obtain a license, which shows what skills you have. Rent an office or office.
If you have correctly authorized your center, you will be able to perform both warranty and post-warranty repairs. If something breaks for a client after your work, he can contact you again and have it all done for free.

For the successful functioning of the SC you need:

1. collection point
2. workshop or repair
3. transport for delivery of large goods

All issues related to equipment repair are resolved by the service center. In order for the work to be carried out to the highest quality, the manufacturer must supply replacement parts to the service center free of charge and pay for all repair work. Please note that the center must also have a good attitude. You must recruit highly qualified and competent workers, your repair area must be equipped with the latest technologies, and most importantly, you must ensure that any type of work is carried out. Not necessarily in the shortest possible time, the main thing is high quality and clearly. An agreement is concluded between each manufacturer who is interested and the SC, which states that the SC can carry out work on this or that equipment. To start work, you first need to find a supplier and establish contacts with him. The speed of repair work will directly depend on how quickly the supplier finds and delivers the required part to you. Please note that you need to start collaborating with suppliers at the initial stage of opening a service center for repairing equipment. Believe me, this is very important and if you do everything correctly, you will come to success.

Well, the final step is drawing up a business plan. But you need to start it only after registration and registration. Just what I wrote above. If you have made your final decision, then that's good. We have already provided a business plan in finished form. Next, to begin work, you must clearly and clearly draw up a list of services that you will provide to clients. You need to find personnel who are already trained, or make sure that these people undergo training. If the business is independent, the business plan can be filled out in any form.

In general, that's all I wanted to tell you. Remember that this type of business is no different from others. But if you are good at this, then success is guaranteed.

In our daily work, we encounter typical problems that our clients have to solve. From a legal point of view, the utilitarian foundations of legislation, document flow, taxation, etc. – have a lot in common in different areas of business, which allows you to find the right solution quickly (if you have the appropriate experience and the necessary professional qualifications).
As an example, we can consider our recommendations for carrying out full-fledged professional activities of the Service Center, and this example can be extrapolated to related industries and types of activities for providing various types of services to both individuals and legal entities.

The basis for the activities of a legal entity is the regulations governing these activities:

I. Civil Code of the Russian Federation (including, but not limited to, Art. 161, 432);
II. Civil Code of the Russian Federation (including, but not limited to, Chapter 39);
III. Federal Law “On the Protection of Consumer Rights” (mandatory in the current version);
IV. Decree of the Government of the Russian Federation of January 19, 1998 N 55 List of non-food products of proper quality that cannot be returned or exchanged for a similar product of a different size, shape, dimension, style, color or configuration;
V. Decree of the Government of the Russian Federation of November 10, 2011 N 924 “On approval of the list of technically complex goods”;
VI. Rules for consumer services for the population in the Russian Federation, approved by Decree of the Government of the Russian Federation dated August 15, 1997 No. 1025.

The list is not so voluminous, but it is important to understand and correctly interpret its contents. In addition to basic regulations, depending on the specifics of the type of activity of your business, the list may be supplemented by local laws and regulations, documents on industry specifics.

Setting up the “Consumer Corner”

In any type of business that provides certain services, it is necessary to provide mechanisms for informing consumers about the services provided and additional mandatory information regarding the protection of their legal rights and interests.
One of these ways is to set up a “Consumer Corner”, in the form of a stand or a specially designated place, a section of the wall in a visible place. It can be called anything you like - “Consumer Corner”, “Information Stand”, “Information for Consumer” and the like (there is no strict regulation).
All laws, codes, rules must be presented in the form of printed publications (to exclude the possibility of replacing individual pages or their fragments). All documents must be submitted in the form of copies certified by the Company (signature of the General Director and seal of the Company - so that the consumer or regulatory authorities also do not doubt their authenticity).

But with regards to the information contained on the stand, or rather its minimum mandatory list, is established by law:

1. Federal Law “On the Protection of Consumer Rights” (in the current version);
2. Rules for consumer services for the population in the Russian Federation, approved by Decree of the Government of the Russian Federation of August 15, 1997 No. 1025;
3. Fire safety rules;
4. Evacuation plan in case of fire;
5. A book of reviews and suggestions registered with the Administration;
6. Logbook of inspections of a legal entity, approved by Order of the Ministry of Economic Development of the Russian Federation dated April 30, 2009 No. 141;
7. Telephone numbers of emergency services and regulatory authorities (state trade inspectorate, department for consumer rights protection/consumer market department, telephone number of the district police department/OVD, Administration, Prefecture, Fire Supervision Inspectorate);
8. Information on priority services for certain categories of citizens (disabled people, veterans, etc.);
9. Price list for the services provided (price list, the most complete list);
10. Information about the Company (copy of state registration certificate);
11. Documents certifying the quality of the goods sold (licenses/certificates), in case of sale of goods directly at the Service Center;
12. In front of the entrance to the Service Center there must be a sign with the name of the company, including the legal form and mode of operation of the organization.

Internal documents required for the operation of the Service Center

In their work, the Service Center (and similar organizations) use internal documentation, the development of standard samples of which will significantly facilitate the work, streamline and structure both internal processes and legal relations with clients.
In relation to our example under consideration, we can identify a minimum mandatory group of documents, which can be expanded (or reduced) depending on your real needs:

1. Regulations (the main document that sets out the basics of the organization’s activities);
2. Work rules (specify the production process);
3. Request for technical support (allows the client to fill out a unified form that takes into account all the nuances, including those affecting the cost calculation);
4. Work order (the employer can easily control the performance of labor functions by employees);
5. Warranty card (the consumer receives complete and up-to-date information about the warranty and signs for its receipt);
6. Request for the supply of spare parts (allows you to control the contents of the warehouse and vary operating balances);
7. Notice of sale of a vehicle (always useful);
8. Certificate of acceptance of equipment after repair (allows you to avoid unfounded claims and lawsuits);
9. Certificate for employees who have undergone training (indicates the high quality of services provided by your organization);
10. Contract for repair work (to control the risks and obligations of the parties);
11. Legal opinion on the exchange and return of goods of proper quality (if necessary).

Thus formed, the documentary base of any organization provides for all aspects of its activities and allows the development of standard actions in the event of a particular situation. Of course, it will not be possible to foresee everything - but it is very important to prepare for common situations and know how to act in them without damaging your business.

Our company FLC specializes in comprehensive business services and will take care of all the legal components, develop impeccable document templates, contracts, provide accounting services and think through options for optimizing the tax burden. We have the experience of hundreds of medium and large enterprises not only in the Russian business segment, but also abroad.

FLC company is a complex of legal and accounting services for business.
Our practice allows us to quickly and effectively solve any issues and problems